There are several ways to get support for
materialiq. Support is guaranteed for all
variants of the addon but we may prioritize paying customers over free/trial customers if there are too
many support requests for us to handle.
We try to get back to customers as soon as possible. Please keep in mind that support will be slower over weekends and holidays.
Joining our Discord server is the preferred and fastest way to get support.
You can also contact us via the BlenderMarket Inbox if you purchased the addon there. Please refer to the official BlenderMarket Inbox documentation.
We appreciate feature requests, we try to prioritize features that have the most demand from the community. Let us know what you are missing!
When reporting a bug, please keep in mind that in order to solve the problem efficiently we need as much information as possible. We ideally need any output in the Blender console window and full telemetry.
In order to get proper log do the following:
- Open a new blender instance
- Reproduce the problem you are dealing with
- Go to Edit → Preferences → Addons
- In materialiq preferences, find the
Copy Telemetrybutton, click it.
- Telemetry is now in your clipboard. Paste it into a text file (e.g.
materialiq_telemetry.txt) and send it to us.
This depends on your operating system.
On Windows click Window → Toggle Console Window to bring up the console window. Copy everything
in it and paste it into a text file (e.g.
materialiq_console.txt). We would be super grateful if
you sent us a text file and not a screenshot but a screenshot is better than nothing .
If you spot any error dialogs or messages please also include them in the bug report. Thank you for helping us improve our products!