Frequently Asked Questions¶

How do I update to a new version?¶

Updates of our asset packs are free, you only pay once. Updating procedure depends on which website you used to get the product.

Superhive¶

Lost receipt, lost order

In case you lost the Superhive receipt we cannot help you. Please contact Superhive support to retrieve your account or lost order.

Navigate to Superhive and log in
Go to Superhive Orders
Click on 'Go to Downloads' next to humaniq
Download the latest version
Open engon preferences and update the asset pack

Gumroad¶

Lost receipt, lost order

In case you lost the Gumroad receipt or account we cannot help you. Please contact Gumroad support to retrieve your account or lost order.

Navigate to Gumroad and log in
Go to the Gumroad Library
Click on humaniq
Download the latest version
Open engon preferences and update the asset pack

How do I upgrade to a higher variant (lite, full)?¶

Log in a Superhive account that owns humaniq. Add the desired humaniq variant to your cart. The price difference between the two variants will be deducted automatically.

Upgrading on Gumroad

Upgrading on Gumroad is not possible at the moment. Contact us on Discord server for a way to upgrade.

How do I report a bug? What about making feature requests?¶

Please refer to the Support page for more information about reporting bugs, making feature requests and getting support.

Could I use this asset pack on multiple computers?¶

If it is just you using humaniq, it does not matter how many computers you install the asset pack on. However, if humaniq is used by multiple people, please purchase multiple licenses.

Any chance for a price drop soon?¶

We are running sales, giveaways, and other campaigns pretty often. Follow us on social media to be informed about the upcoming sales as soon as possible.

Is there a student discount available for humaniq?¶

Please send an email to our marketing department with some kind of student verification - student ID card, letter of acceptance, etc. You can also send us a contact (email address) to your school official.

I would like to get a refund, whom should I contact?¶

Before asking for a refund make sure to visit our Discord server, or leave us a message on either of the marketplaces and explain why you want to get a refund. In most cases we can help you with the problem you are having.

Getting the actual refund depends on the marketplace that you used for the purchase.

Superhive¶

Please contact Superhive support after reaching out to us. We are not able to do a refund on Superhive ourselves.

Gumroad¶

We are able to do refunds on Gumroad ourselves, so contacting us on our Discord server is enough.

Is my hardware enough to use humaniq?¶

Keep in mind that Blender is not a real-time application! If you find your viewport lagging remember that you can always hide assets (or entire collections) in viewport, display them as bounds, etc.

More tips and tricks can be found under Optimization.

Is it okay to include humaniq assets in .blends which I send to my clients?¶

Sorry, but that is a violation of the license - you unfortunately cannot use humaniq in this way. The license grants you rights to distribute any renders, animations or other products but not to redistribute the assets themselves.

In some cases it may make sense for the client to buy their own humaniq license. Then it is possible to send the assets as your client will have license rights for them.

Are there low poly versions of the assets?¶

Not at the moment, but what you can do is display particles as bounds to increase performance. You could also use the 'decimate' modifier on the assets.

How do I change the shaders?¶

Convert the assets to editable and then edit the shader using the Shader Editor.

Does humaniq work with Octane renderer?¶

humaniq does not support Octane by default at the current moment. Some of our users converted the materials for this use. You can contact them on our Discord server, or convert the materials.

Can I become your affiliate?¶

Possibly. Please email marketing@polygoniq.com with all the information you think is important. Do not forget links to your social media, their analytics, etc.

What is the difference between the starter, lite and the full variant of humaniq?¶

Every variant of humaniq contains all of the features!

The only difference is in number of assets in the pack. Starter variant contains a few of assets for you to try humaniq and see if you like it. Lite variant contains about 33% of the assets selected to provide enough variety for most of the scenes.

Is humaniq made with AI?¶

Yes, partly. We used AI to generate the base meshes and textures as a starting point in a larger pipeline.

So did you just prompt an AI and ship it?¶

Not at all. Every mesh went through extensive manual work — cleanup, hole fixing, UV unwrapping, and face and hand adjustments. Textures were also manually refined and corrected where needed.

What makes it different from a raw AI-generated pack?¶

The human touch. Beyond the manual cleanup, humaniq includes hand-built features like pose rigs and a colorize system that you simply won't find in an off-the-shelf AI output.

Why did you use AI at all?¶

As a tool — the same way we'd use any other piece of software. It let us work efficiently while keeping polygoniq's quality standards at the center of the process.