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Support

There are several ways to get support. We're here to help you with any issues and questions. In case we get a lot of requests, we might have to give priority to our paying customers, but don't worry, we'll do our best to help everyone out as soon as we can. Please keep in mind that support will be slower over weekends and holidays.

We try to get back to customers as soon as possible. Please keep in mind that support will be slower over weekends and holidays.

Discord

Joining our Discord server is the preferred and fastest way to get support.

BlenderMarket Inbox

You can also contact us via the BlenderMarket Inbox if you purchased the addon there. Please refer to the official BlenderMarket Inbox documentation.

Feature Requests

We appreciate feature requests, we try to prioritize features that have the most demand from the community. Let us know what you are missing!

Reporting Bugs

When reporting a bug, please keep in mind that in order to solve the problem efficiently we need as much information as possible. We ideally need any output in the Blender console window and log files from polygoniq addons and asset packs you have installed.

Watch how to report bugs

Locating log files

open log folder zip log folder files

In order to get proper log do the following:

  1. Open a new blender instance
  2. Reproduce the problem you are dealing with
  3. Go to Edit → Preferences → Addons
  4. Find engon
  5. In engon preferences, find the Pack Logs button, click it.
  6. It will open a folder with all polygoniq logs in a zip file from the last two hours. If you clicked on Pack Logs previously, you can find the logs in a separate folder in the directory above identified by a time stamp.
  7. Send us the polygoniq_logs.zip file.

Older logs than 2 hours are deleted to not consume disc space unnecessarily.

Console window

console window

This depends on your operating system.

On Windows click Window → Toggle Console Window to bring up the console window. Copy everything in it and paste it into a text file (e.g. engon_console.txt). We would be super grateful if you sent us a text file and not a screenshot but a screenshot is better than nothing 😄.

If you spot any error dialogs or messages please also include them in the bug report. Thank you for helping us improve our products!