Frequently Asked Questions¶
How do I update to a new version?¶
Updates of our addons are free, you only pay once. Updating procedure depends on which marketplace you used for your purchase.
BlenderMarket¶
Lost receipt, lost order
In case you lost the BlenderMarket receipt we cannot help you. Please contact BlenderMarket support to retrieve your account or lost order.
- Navigate to BlenderMarket and log in
- Go to BlenderMarket Orders
- Click on 'Go to Downloads' next to
renderset - Download the latest version
- Remove the old version
- Restart Blender: this is important because Blender might keep outdated files in cache!
- Install the new version
Gumroad¶
Lost receipt, lost order
In case you lost the Gumroad receipt or account we cannot help you. Please contact Gumroad support to retrieve your account or lost order.
- Navigate to Gumroad and log in
- Go to the Gumroad Library
- Click on
renderset - Download the latest version
- Remove the old version
- Restart Blender: this is important because Blender might keep outdated files in cache!
- Install the new version
How do I report a bug? What about making feature requests?¶
Please refer to the Support page for more information about reporting bugs, making feature requests and getting support.
Could I use this add-on on multiple computers?¶
If it is just you using renderset, it does not matter how many computers you install the add-on on. However, if renderset is used by multiple people, please purchase multiple licenses.
Can I become your affiliate?¶
Possibly. Please email marketing@polygoniq.com with all the information you think is important. Do not forget links to your social media, their analytics, etc.
Any chance for a price drop soon?¶
We are running sales, giveaways, and other campaigns pretty often. Follow us on social media to be informed about the upcoming sales as soon as possible.
Is there a student discount available for renderset?¶
Please send an email to our marketing department with some kind of student verification - student ID card, letter of acceptance, etc. You can also send us a contact (email address) to your school official.
I would like to get a refund, whom should I contact?¶
Before asking for a refund make sure to visit our Discord server, or leave us a message on either of the marketplaces and explain why you want to get a refund. In most cases we can help you with the problem you are having.
Getting the actual refund depends on the marketplace that you used for the purchase.
BlenderMarket¶
Please contact BlenderMarket support after reaching out to us. We are not able to do a refund on BlenderMarket ourselves.
Gumroad¶
We are able to do refunds on Gumroad ourselves, so contacting us on our Discord server is enough.
Is my hardware enough to run renderset?¶
Keep in mind that Blender is not a real-time application! If you find your viewport lagging remember that you can always hide assets (or entire collections) in viewport, display them as bounds, etc.
Can renderset be installed on macOS 10?¶
Yes, renderset can be installed to and works on macOS 10. For more information see the Installation part of this documentation.
How to rename render contexts?¶
Simply double click on the render context you wish to rename.
How to upgrade from renderset Personal to renderset Pro?¶
Log in an account that owns renderset. Add renderset Pro to your cart. Use code renderPRO during checkout. This code negates the price difference between the two versions.
Upgrading on Gumroad
Upgrading via a coupon code on Gumroad is not possibile at the current moment. Contact us on Discord server for a way to upgrade.
How to upgrade from renderset Pro to renderset Studio?¶
Log in a BlenderMarket account that owns renderset. Add renderset Studio to your cart. The price difference between the two versions will be deducted automatically.
Upgrading on Gumroad
Upgrading on Gumroad is not possibile at the current moment. Contact us on Discord server for a way to upgrade.