Frequently Asked Questions¶
Aquatiq assets are invisible. How do I fix this?¶
Either vertex color channel aq_mask is missing on the asset or it has values of 0 assigned to it.
To fix this make sure that the aq_mask exists on the asset and use the Paint Alpha Mask feature
to change the values from 0 to 1.
How do I update to a new version?¶
Updates of our addons are free, you only pay once. Updating procedure depends on which marketplace you used for your purchase.
BlenderMarket¶
Lost receipt, lost order
In case you lost the BlenderMarket receipt we cannot help you. Please contact BlenderMarket support to retrieve your account or lost order.
- Navigate to BlenderMarket and log in
- Go to BlenderMarket Orders
- Click on 'Go to Downloads' next to
aquatiq - Download the latest version
- Remove the old version
- Restart Blender: this is important because Blender might keep outdated files in cache!
- Install the new version
Gumroad¶
Lost receipt, lost order
In case you lost the Gumroad receipt or account we cannot help you. Please contact Gumroad support to retrieve your account or lost order.
- Navigate to Gumroad and log in
- Go to the Gumroad Library
- Click on
aquatiq - Download the latest version
- Remove the old version
- Restart Blender: this is important because Blender might keep outdated files in cache!
- Install the new version
How do I upgrade to a higher version (lite, full)?¶
Log in a BlenderMarket account that owns aquatiq. Add the desired
aquatiq version to your cart. The price difference between the two versions will be
deducted automatically.
Upgrading on Gumroad
Upgrading on Gumroad is not possible at the moment. Contact us on Discord server for a way to upgrade.
How do I report a bug? What about making feature requests?¶
Please refer to the Support page for more information about reporting bugs, making feature requests and getting support.
Could I use this add-on on multiple computers?¶
If it is just you using aquatiq, it does not matter how many computers you install the add-on on. However, if aquatiq is used by multiple people, please purchase multiple licenses.
Can I become your affiliate?¶
Possibly. Please email marketing@polygoniq.com with all the information you think is important. Do not forget links to your social media, their analytics, etc.
Any chance for a price drop soon?¶
We are running sales, giveaways, and other campaigns pretty often. Follow us on social media to be informed about the upcoming sales as soon as possible.
Is there a student discount available for aquatiq?¶
Please send an email to our marketing department with some kind of student verification - student ID card, letter of acceptance, etc. You can also send us a contact (email address) to your school official.
I would like to get a refund, whom should I contact?¶
Before asking for a refund make sure to visit our Discord server, or leave us a message on either of the marketplaces and explain why you want to get a refund. In most cases we can help you with the problem you are having.
Getting the actual refund depends on the marketplace that you used for the purchase.
BlenderMarket¶
Please contact BlenderMarket support after reaching out to us. We are not able to do a refund on BlenderMarket ourselves.
Gumroad¶
We are able to do refunds on Gumroad ourselves, so contacting us on our Discord server is enough.
Is my hardware enough to use aquatiq?¶
Keep in mind that Blender is not a real-time application! If you find your viewport lagging remember that you can always hide assets (or entire collections) in viewport, display them as bounds, etc.
More tips and tricks can be found under Optimization.
Is it okay to include aquatiq assets in .blends which I send to my clients?¶
Sorry, but that is a violation of the license - you unfortunately cannot use aquatiq in this way. The license grants you rights to distribute any renders, animations or other products but not to redistribute the assets themselves.
In some cases it may make sense for the client to buy their own aquatiq license. Then it is possible to send the assets as your client will have license rights for them.
Are there low poly versions of the assets?¶
Not at the moment, but what you can do is display particles as bounds to increase performance. You could also use the 'decimate' modifier on the assets.
How do I change the shaders?¶
Convert the assets to editable and then edit the shader using the Shader Editor.
Does aquatiq work with Octane renderer?¶
aquatiq does not support Octane by default at the current moment. Some of our users converted the materials for this use. You can contact them on our Discord server, or convert the materials.
What is the difference between the starter, lite and the full version of aquatiq?¶
Every version of aquatiq contains all of the features!
The only difference is in number of assets in the pack. Starter version contains a few of assets for you to try aquatiq and see if you like it. Lite version contains about 33% of the assets selected to provide enough variety for most of the scenes.